Terms of service

Terms of Service

This website is operated by TWO SIS OÜ, trading as Ella Isle (registry code 11628262)

1. Overview

Welcome to Ella Isle. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using ellaisle.com, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use our services.

Ella Isle offers thoughtfully designed garments and lifestyle pieces available for purchase through our online store. To produce and deliver our products, we work with carefully selected third-party manufacturing and fulfilment partners.

2. Use of Our Service

You agree to use our services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the service by others. Prohibited behaviour includes, but is not limited to, harassment, transmission of unlawful or offensive content, or disruption of the normal operation of the website.

3. Account Creation

To access certain features of our website, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account details.

4. Products and Services

Our products are designed by Ella Isle and produced with the assistance of trusted third-party partners. Product availability, specifications, and finishes may vary slightly due to the nature of garment production and fulfilment processes.

Please refer to our Returns & Refunds Policy for detailed information regarding eligibility, conditions, and procedures for returns or exchanges.

4.1 Handmade and Crafted Items

Some of our products are handmade or crafted by individual artisans, making them unique and produced in limited quantities. Due to their unique nature, these items may not be eligible for returns or refunds unless defective or not as described. For more details, refer to the specific policy section on handmade items in our Refunds and Returns Policy.

5. Orders and Payments

By placing an order through ellaisle.com, you agree to pay the price applicable to the product at the time you submit your order. All prices are in the currency indicated on the website and include any applicable taxes unless otherwise stated.

5.1 Payment Methods

We accept various payment methods as indicated on our website. You must provide valid payment information, and by doing so, you authorize us to charge the applicable fees to your chosen payment method.

5.2 Order Acceptance

All orders are subject to acceptance by us. We may, in our sole discretion, refuse or cancel any order and limit the order quantity.

6. Shipping and Delivery

Shipping and delivery are handled in collaboration with our third-party fulfilment partners. Delivery times provided on our website are estimates and may vary depending on destination, availability, and external factors beyond our control. Ella Isle is not responsible for delays caused by carriers, customs processing, or other third-party service providers.

6.1 Handmade and Crafted Items

Due to the unique nature of handmade and crafted items, shipping times may vary. We will provide estimated delivery times at the point of purchase.

7. Returns and Refunds

Please review our Refunds and Returns Policy for detailed information on returns and refunds.

8. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of ellaisle.com or its content suppliers and protected by international copyright laws. You may not use any of the content without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, ellaisle.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the site or services.

10. Changes to the Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. By continuing to use our services after such changes, you agree to the new Terms.

11. Governing Law

These Terms are governed by and construed following the laws of Estonia, without regard to its conflict of laws principles.

12. Contact Us

If you have any questions about these Terms, please contact us at info@ellaisle.com